Frequent 500 Errors when accessing projects
Were using an on-premises installation of GitLab and recently started having users report that they cant access their projects page through the web interface. Specifically they are getting the error 'An error occurred while fetching folder content' as seen in the following screenshot. In some instances the user can refresh the page a few times and eventually it will load. This appears to be happening across all of the repositories and I have tested that its happening on all of the major browsers (Chrome, Edge, FireFox) so I dont think its specifically related to the browser. All of the other services appear to be working normally aside from this.
Looking on the browser at the errors its returning several 500 errors
Looking at the gitlab-rails/production.log I can see the 500 errors being thrown and there primarily giving an 'RuntimeError Failed to implement DynamicFields.__typename' exerpt from production log follows. Searching the forums I have not been able to find anything related unfortunately.
Started GET "/uploads/-/system/project/avatar/631/Binary.png?width=64" for 10.54.10.46 at 2022-04-15 16:49:23 +0000
RuntimeError ( Failed to implement DynamicFields.__typename, tried:
- `Types::ProjectType#__typename`, which did not exist
- `Project#__typename`, which did not exist
- Looking up hash key `:__typename` or `"__typename"` on `#<Project:0x00007f529e825530>`, but it wasn't a Hash
To implement this field, define one of the methods above (and check for typos)
):
lib/gitlab/graphql/tracers/timer_tracer.rb:20:in `trace'
lib/gitlab/graphql/tracers/logger_tracer.rb:14:in `trace'
lib/gitlab/graphql/tracers/metrics_tracer.rb:13:in `trace'
lib/gitlab/graphql/tracers/application_context_tracer.rb:23:in `trace'
lib/gitlab/graphql/tracers/timer_tracer.rb:20:in `trace'
lib/gitlab/graphql/generic_tracing.rb:40:in `with_labkit_tracing'
lib/gitlab/graphql/generic_tracing.rb:30:in `platform_trace'
lib/gitlab/graphql/tracers/logger_tracer.rb:14:in `trace'
lib/gitlab/graphql/tracers/metrics_tracer.rb:13:in `trace'
lib/gitlab/graphql/tracers/application_context_tracer.rb:23:in `trace'
lib/gitlab/graphql/tracers/timer_tracer.rb:20:in `trace'
lib/gitlab/graphql/generic_tracing.rb:40:in `with_labkit_tracing'
lib/gitlab/graphql/generic_tracing.rb:30:in `platform_trace'
lib/gitlab/graphql/tracers/logger_tracer.rb:14:in `trace'
lib/gitlab/graphql/tracers/metrics_tracer.rb:13:in `trace'
lib/gitlab/graphql/tracers/application_context_tracer.rb:23:in `trace'
app/graphql/gitlab_schema.rb:49:in `multiplex'
app/controllers/graphql_controller.rb:154:in `execute_query'
app/controllers/graphql_controller.rb:56:in `execute'
app/controllers/application_controller.rb:499:in `set_current_admin'
lib/gitlab/session.rb:11:in `with_session'
app/controllers/application_controller.rb:490:in `set_session_storage'
lib/gitlab/i18n.rb:105:in `with_locale'
lib/gitlab/i18n.rb:111:in `with_user_locale'
app/controllers/application_controller.rb:484:in `set_locale'
app/controllers/application_controller.rb:478:in `set_current_context'
lib/gitlab/middleware/memory_report.rb:13:in `call'
lib/gitlab/middleware/speedscope.rb:13:in `call'
lib/gitlab/request_profiler/middleware.rb:17:in `call'
lib/gitlab/database/load_balancing/rack_middleware.rb:23:in `call'
lib/gitlab/jira/middleware.rb:19:in `call'
lib/gitlab/middleware/go.rb:20:in `call'
lib/gitlab/etag_caching/middleware.rb:21:in `call'
lib/gitlab/middleware/query_analyzer.rb:11:in `block in call'
lib/gitlab/database/query_analyzer.rb:46:in `within'
lib/gitlab/middleware/query_analyzer.rb:11:in `call'
lib/gitlab/middleware/multipart.rb:173:in `call'
lib/gitlab/middleware/read_only/controller.rb:50:in `call'
lib/gitlab/middleware/read_only.rb:18:in `call'
lib/gitlab/middleware/same_site_cookies.rb:27:in `call'
lib/gitlab/middleware/handle_malformed_strings.rb:21:in `call'
lib/gitlab/middleware/basic_health_check.rb:25:in `call'
lib/gitlab/middleware/handle_ip_spoof_attack_error.rb:25:in `call'
lib/gitlab/middleware/request_context.rb:21:in `call'
lib/gitlab/middleware/webhook_recursion_detection.rb:15:in `call'
config/initializers/fix_local_cache_middleware.rb:11:in `call'
lib/gitlab/middleware/compressed_json.rb:26:in `call'
lib/gitlab/middleware/rack_multipart_tempfile_factory.rb:19:in `call'
lib/gitlab/middleware/sidekiq_web_static.rb:20:in `call'
lib/gitlab/metrics/requests_rack_middleware.rb:77:in `call'
lib/gitlab/middleware/release_env.rb:13:in `call'
Completed 500 Internal Server Error in 1030ms (Views: 12.8ms | ActiveRecord: 0.0ms | Elasticsearch: 0.0ms | Allocations: 29516)I'm also getting another error fairly consistently but its a 404 error and it only occurs when the project page loads successfully so I dont think its related to the primary issue. Basically its for a project that was deleted but I guess there a remnants of it still in GitLab somewhere. Error included just incase its tied in somehow, this is also from the gitlab-rails/production.log.
Completed 200 OK in 192ms (ActiveRecord: 137.9ms | Elasticsearch: 0.0ms | Allocations: 13611)
ActiveRecord::RecordNotFound (Couldn't find Project with 'id'=654):
app/controllers/uploads_controller.rb:40:in `find_model'
app/controllers/concerns/uploads_actions.rb:162:in `block in model'
lib/gitlab/utils/strong_memoize.rb:30:in `strong_memoize'
app/controllers/concerns/uploads_actions.rb:162:in `model'
app/controllers/uploads_controller.rb:44:in `authorized?'
app/controllers/uploads_controller.rb:65:in `authorize_access!'
app/controllers/application_controller.rb:499:in `set_current_admin'
lib/gitlab/session.rb:11:in `with_session'
app/controllers/application_controller.rb:490:in `set_session_storage'
lib/gitlab/i18n.rb:105:in `with_locale'
lib/gitlab/i18n.rb:111:in `with_user_locale'
app/controllers/application_controller.rb:484:in `set_locale'
app/controllers/application_controller.rb:478:in `set_current_context'
lib/gitlab/middleware/memory_report.rb:13:in `call'
lib/gitlab/middleware/speedscope.rb:13:in `call'
lib/gitlab/request_profiler/middleware.rb:17:in `call'
lib/gitlab/database/load_balancing/rack_middleware.rb:23:in `call'
lib/gitlab/jira/middleware.rb:19:in `call'
lib/gitlab/middleware/go.rb:20:in `call'
lib/gitlab/etag_caching/middleware.rb:21:in `call'
lib/gitlab/middleware/query_analyzer.rb:11:in `block in call'
lib/gitlab/database/query_analyzer.rb:46:in `within'
lib/gitlab/middleware/query_analyzer.rb:11:in `call'
lib/gitlab/middleware/multipart.rb:173:in `call'
lib/gitlab/middleware/read_only/controller.rb:50:in `call'
lib/gitlab/middleware/read_only.rb:18:in `call'
lib/gitlab/middleware/same_site_cookies.rb:27:in `call'
lib/gitlab/middleware/handle_malformed_strings.rb:21:in `call'
lib/gitlab/middleware/basic_health_check.rb:25:in `call'
lib/gitlab/middleware/handle_ip_spoof_attack_error.rb:25:in `call'
lib/gitlab/middleware/request_context.rb:21:in `call'
lib/gitlab/middleware/webhook_recursion_detection.rb:15:in `call'
config/initializers/fix_local_cache_middleware.rb:11:in `call'
lib/gitlab/middleware/compressed_json.rb:26:in `call'
lib/gitlab/middleware/rack_multipart_tempfile_factory.rb:19:in `call'
lib/gitlab/middleware/sidekiq_web_static.rb:20:in `call'
lib/gitlab/metrics/requests_rack_middleware.rb:77:in `call'
lib/gitlab/middleware/release_env.rb:13:in `call'
Completed 404 Not Found in 204ms (ActiveRecord: 93.3ms | Elasticsearch: 0.0ms | Allocations: 14182)Were on the latest version of Gitlab available on Unbuntu 20.04 output from gitlab-rake gitlab:env:info:
System information
System: Ubuntu 20.04
Current User: git
Using RVM: no
Ruby Version: 2.7.5p203
Gem Version: 3.1.4
Bundler Version:2.2.33
Rake Version: 13.0.6
Redis Version: 6.2.6
Sidekiq Version:6.4.0
Go Version: unknown
GitLab information
Version: 14.9.3
Revision: ec11aba56f1
Directory: /opt/gitlab/embedded/service/gitlab-rails
DB Adapter: PostgreSQL
DB Version: 12.7
URL: https://gitlab.holley.com
HTTP Clone URL: https://gitlab.holley.com/some-group/some-project.git
SSH Clone URL: git@gitlab.holley.com:some-group/some-project.git
Using LDAP: yes
Using Omniauth: yes
Omniauth Providers:
GitLab Shell
Version: 13.24.0
Repository storage paths:
- default: /data/gitlab/git-data/repositories
GitLab Shell path: /opt/gitlab/embedded/service/gitlab-shellAlso running gitlab-rake gitlab:check SANITIZE=true appears to throw no major errors.
Checking GitLab subtasks ...
Checking GitLab Shell ...
GitLab Shell: ... GitLab Shell version >= 13.24.0 ? ... OK (13.24.0)
Running /opt/gitlab/embedded/service/gitlab-shell/bin/check
Internal API available: OK
Redis available via internal API: OK
gitlab-shell self-check successful
Checking GitLab Shell ... Finished
Checking Gitaly ...
Gitaly: ... default ... OK
Checking Gitaly ... Finished
Checking Sidekiq ...
Sidekiq: ... Running? ... yes
Number of Sidekiq processes (cluster/worker) ... 1/1
Checking Sidekiq ... Finished
Checking Incoming Email ...
Incoming Email: ... Reply by email is disabled in config/gitlab.yml
Checking Incoming Email ... Finished
Checking LDAP ...
LDAP: ... Server: ldapmain
LDAP authentication... Success
LDAP users with access to your GitLab server (only showing the first 100 results)
User output sanitized. Found 100 users of 100 limit.
Checking LDAP ... Finished
Checking GitLab App ...
Database config exists? ... yes
All migrations up? ... yes
Database contains orphaned GroupMembers? ... no
GitLab config exists? ... yes
GitLab config up to date? ... yes
Log directory writable? ... yes
Tmp directory writable? ... yes
Uploads directory exists? ... yes
Uploads directory has correct permissions? ... yes
Uploads directory tmp has correct permissions? ... yes
Systemd unit files or init script exist? ... skipped (omnibus-gitlab has neither init script nor systemd units)
Systemd unit files or init script up-to-date? ... skipped (omnibus-gitlab has neither init script nor systemd units)
Projects have namespace: ...
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45/660 ... yes
Redis version >= 5.0.0? ... yes
Ruby version >= 2.7.2 ? ... yes (2.7.5)
Git user has default SSH configuration? ... yes
Active users: ... 29
Is authorized keys file accessible? ... yes
GitLab configured to store new projects in hashed storage? ... yes
All projects are in hashed storage? ... yes
Checking GitLab App ... Finished
Checking GitLab subtasks ... FinishedThank you for any assistance its greatly appreciated.