Invalid two-factor code error on GitLab.com

Received multiple reports where the user's 2FA code is not getting accepted. It fails with the error Invalid two-factor code Error on GitLab.com. Most of the users are using Google authenticator and have time sync is done correctly. Screenshot_2021-10-19_at_12.48.49

ZD Tickets:

  • https://gitlab.zendesk.com/agent/tickets/245536
  • https://gitlab.zendesk.com/agent/tickets/199178
  • https://gitlab.zendesk.com/agent/tickets/245127
  • https://gitlab.zendesk.com/agent/tickets/244718
  • https://gitlab.zendesk.com/agent/tickets/243775
  • https://gitlab.zendesk.com/agent/tickets/243079
  • https://gitlab.zendesk.com/agent/tickets/246016
  • https://gitlab.zendesk.com/agent/tickets/245640
  • https://gitlab.zendesk.com/agent/tickets/252094
  • https://gitlab.zendesk.com/agent/tickets/252547
  • https://gitlab.zendesk.com/agent/tickets/259758
  • https://gitlab.zendesk.com/agent/tickets/260316
  • https://gitlab.zendesk.com/agent/tickets/260219

Free users ZD Tickets:

  • https://gitlab.zendesk.com/agent/tickets/258935
  • https://gitlab.zendesk.com/agent/tickets/259849
  • https://gitlab.zendesk.com/agent/tickets/259904
  • https://gitlab.zendesk.com/agent/tickets/259239
  • https://gitlab.zendesk.com/agent/tickets/255681
  • https://gitlab.zendesk.com/agent/tickets/264986
Edited Feb 01, 2022 by Vladimír Brodský
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