An error occurred while fetching the board issues. Please reload the page.

Workaround steps:

We're working on resolving the root cause and rebalancing the groups so that this issue doesn't recur, but in the mean time, this workaround has been effective at getting board columns loading when things are in a bad state:

1. Load up the issue list for the group you're having problems with. For example, this is the list for gitlab-com: https://gitlab.com/groups/gitlab-com/-/issues
2. Filter the list by labels that match the board column causing you problems
3. Change the sorting order to "Manual"
4. Your newest issues are probably the problematic ones, so try dragging the order of those (just one row down or up). This may fail, in which case, try again, but if you're able to get the new issues to update their position, it should resolve the board column loading.

---

Error below when scrolling to the bottom of %14.5 on Board: https://gitlab.com/groups/gitlab-org/-/boards/1420734?scope=all&label_name[]=group%3A%3Athreat%20insights&label_name[]=backend&not[label_name][]=workflow%3A%3Ain%20dev

The loading animation below shows until it's replaced by the timeout error

https://sentry.gitlab.net/gitlab/gitlabcom/issues/2803804/?referrer=gitlab_plugin

PG::QueryCanceled: ERROR:  canceling statement due to statement timeout

  lib/gitlab/graphql/generic_tracing.rb:40:in `with_labkit_tracing'
    return yield unless Labkit::Tracing.enabled?
  lib/gitlab/graphql/generic_tracing.rb:30:in `platform_trace'
    with_labkit_tracing(tags, &block)
  lib/gitlab/graphql/generic_tracing.rb:40:in `with_labkit_tracing'
    return yield unless Labkit::Tracing.enabled?
  lib/gitlab/graphql/generic_tracing.rb:30:in `platform_trace'
    with_labkit_tracing(tags, &block)
  lib/gitlab/graphql/generic_tracing.rb:40:in `with_labkit_tracing'
    return yield unless Labkit::Tracing.enabled?
...
(245 additional frame(s) were not displayed)

ActiveRecord::QueryCanceled: PG::QueryCanceled: ERROR:  canceling statement due to statement timeout

GraphQL query:

{
	"operationName": "ListIssues",
	"query": "query ListIssues($fullPath: ID!, $boardId: ID!, $id: ID, $filters: BoardIssueInput, $isGroup: Boolean = false, $isProject: Boolean = false, $after: String, $first: Int) {\n  group(fullPath: $fullPath) @include(if: $isGroup) {\n    board(id: $boardId) {\n      lists(id: $id, issueFilters: $filters) {\n        nodes {\n          id\n          issuesCount\n          listType\n          issues(first: $first, filters: $filters, after: $after) {\n            edges {\n              node {\n                ...IssueNode\n                __typename\n              }\n              __typename\n            }\n            pageInfo {\n              endCursor\n              hasNextPage\n              __typename\n            }\n            __typename\n          }\n          __typename\n        }\n        __typename\n      }\n      __typename\n    }\n    __typename\n  }\n  project(fullPath: $fullPath) @include(if: $isProject) {\n    board(id: $boardId) {\n      lists(id: $id, issueFilters: $filters) {\n        nodes {\n          id\n          issuesCount\n          listType\n          issues(first: $first, filters: $filters, after: $after) {\n            edges {\n              node {\n                ...IssueNode\n                __typename\n              }\n              __typename\n            }\n            pageInfo {\n              endCursor\n              hasNextPage\n              __typename\n            }\n            __typename\n          }\n          __typename\n        }\n        __typename\n      }\n      __typename\n    }\n    __typename\n  }\n}\n\nfragment IssueNode on Issue {\n  id\n  iid\n  title\n  referencePath: reference(full: true)\n  dueDate\n  timeEstimate\n  totalTimeSpent\n  humanTimeEstimate\n  humanTotalTimeSpent\n  weight\n  confidential\n  hidden\n  webUrl\n  blocked\n  blockedByCount\n  relativePosition\n  epic {\n    id\n    __typename\n  }\n  assignees {\n    nodes {\n      ...User\n      __typename\n    }\n    __typename\n  }\n  milestone {\n    ...MilestoneFragment\n    __typename\n  }\n  labels {\n    nodes {\n      id\n      title\n      color\n      description\n      __typename\n    }\n    __typename\n  }\n  __typename\n}\n\nfragment MilestoneFragment on Milestone {\n  expired\n  id\n  state\n  title\n  __typename\n}\n\nfragment User on User {\n  id\n  avatarUrl\n  name\n  username\n  webUrl\n  __typename\n}\n",
	"variables": {
		"after": "eyJyZWxhdGl2ZV9wb3NpdGlvbiI6IjIxNDc0ODM1OTAiLCJpZCI6Ijk1MzczOTM0In0",
		"boardId": "gid://gitlab/Board/1420734",
		"filters": {
			"labelName": [
				"group::threat insights",
				"backend"
			],
			"not": {
				"labelName": [
					"workflow::in dev"
				]
			}
		},
		"first": 10,
		"fullPath": "gitlab-org",
		"id": "gid://gitlab/List/8475161",
		"isGroup": true,
		"isProject": false
	}
}