[Feature flag] Enable Calendly Invite Link

Feature

This feature uses the :calendly_invite_link feature flag!

When enabled, it shows a link on the survey response page to schedule an appointment.

• gitlab-org/growth/engineering#5437 (closed)

Owners

• Team: groupactivation
• Most appropriate slack channel to reach out to: #g_activation
• Best individual to reach out to: @alexbuijs
• PM: @mkarampalas

Stakeholders

The Rollout Plan

• Partial Rollout on GitLab.com with beta groups
• Rollout on GitLab.com for a certain period (How long)
• Percentage Rollout on GitLab.com
• Rollout Feature for everyone as soon as it's ready

Beta Groups/Projects:

• gitlab-org/gitlab project
• gitlab-org/gitlab-com groups
• ...

Expectations

What are we expecting to happen?

What might happen if this goes wrong?

What can we monitor to detect problems with this?

Rollout Timeline

Rollout Steps

Preparation Phase

• Enable on staging (/chatops run feature set feature_name true --staging)

• Test on staging

• Ensure that documentation has been updated (More info)

• Announce on the issue an estimated time this will be enabled on GitLab.com

• Check if the feature flag change needs to be accompanied with a change management issue. Cross link the issue here if it does.

• Ensure that you or a representative in development can be available for at least 2 hours after feature flag updates in production. If a different developer will be covering, or an exception is needed, please inform the oncall SRE by using the @sre-oncall Slack alias.

Partial Rollout Phase

• Enable on GitLab.com for individual groups/projects listed above and verify behaviour (/chatops run feature set --project=gitlab-org/gitlab feature_name true)

• Verify behaviour (See Beta Groups) and add details with screenshots as a comment on this issue

• If it is possible to perform an incremental rollout, this should be preferred. Proposed increments are: 10%, 50%, 100%. Proposed minimum time between increments is 15 minutes.

  • When setting percentages, make sure that the feature works correctly between feature checks. See #327117 (closed) for more information
  • For actor-based rollout: /chatops run feature set feature_name 10 --actors
  • For time-based rollout: /chatops run feature set feature_name 10

Full Rollout Phase

• Make the feature flag enabled by default i.e. Change default_enabled to true

• Cross post chatops slack command to #support_gitlab-com (more guidance when this is necessary in the dev docs) and in your team channel

• Announce on the issue that the flag has been enabled

• Create a cleanup issue using the "Feature Flag Removal" template

Rollback Steps

• This feature can be disabled by running the following Chatops command:

/chatops run feature set --project=gitlab-org/gitlab feature_name false