Notification of new issue created through service desk is not sent
Summary
New issue notification is not sent when a new issue is created from an end user through service desk, even if the project's notification settings are set to Custom with checked option for new issues.
Steps to reproduce
- Enable Service Desk on the project.
- Set project's notifications to Custom, selecting option New issue.
- Given service desk mail to a colleague of mine, who send a test request (the new issue is correctly created on gitlab and the thank you email received).
- Waiting for more than half an hour, but no email was sent to my personal account to notify that the new issue was created.
Example Project
https://gitlab.com/tantardini/prova-service-desk/-/issues
What is the current bug behavior?
No email is sent when the new issue filed through the service desk email is created.
Bug is encountered when using two different issue templates while testing the behaviour:
- in one case, the issue template contained mentions to the gitlab users who needs to be notified about the new service desk issue.
- in the other case, the issue template contained the quick action
\invite_email
followed by the email addresses of the users who needs to be notified about the new service desk issue.
In any case notifications are not sent.
The creation of an issue in a regular way from the issue list correctly triggers the notification email about the newly created issue, so that the notification's settings seem to be ok.
What is the expected correct behavior?
To receive a notification email about the issue just created.
Relevant logs and/or screenshots
Output of checks
This bug happens on GitLab.com.
Results of GitLab environment info
Results of GitLab application Check
Possible fixes
May be related to the Gitlab down experienced a bit later than my tests this late morning?
\label ~bug