Position in queue indicator for when issues are used like tickets

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Problem to solve

GitLab issues can often be used like tickets. For example our usage in https://gitlab.com/gitlab-com/access-requests project. There is an implicit queue somewhere that is being resolved by someone. It's not possible to tell where I am in the queue based on looking at the ticket.

Intended users

Further details

Proposal

This may need to be linked to some other feature of GitLab (eg. issue boards) in order to accomplish. We would first need to determine how people are going through the queue of issues before we know how to infer the position in queue.

This could eventually extend to a whole separate way of viewing issues in GitLab for a different type of persona than developers working in a normal agile development workflow.

Permissions and Security

Documentation

Testing

What does success look like, and how can we measure that?

Links / references

Edited Jul 01, 2025 by 🤖 GitLab Bot 🤖
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