Service Desk not sending email to the creator
Summary
When service desk is turned on, and send an email to the generated email, this generates an issue as expected. It passes through the original reporters email and the git bot sends the automated thank you email to the original reporter. But the first comment made to this issue doesn´t send any email back. The second and third comment do send an email as expected.
Steps to reproduce
- create a project
- enable service desk
- send an email to the email generated to create a ticket
- make some comments
Example Project
internal link : https://gitlab.com/gitlab-gold/go-sast-test/-/issues/3
What is the current bug behavior?
The first comment doesn't send any email.
What is the expected correct behavior?
The first comment should send an email, like any other comments.
Relevant logs and/or screenshots
A bronze customer is reporting this problem as well : internal link
Output of checks
This bug happens on GitLab.com, GitLab Enterprise Edition 13.8.0-pre 8bbdac899d1
Edited by Cynthia "Arty" Ng