Instance keeps showing there are 20 users over license
Support ticket https://gitlab.zendesk.com/agent/tickets/182604 (internal view only).
The Admin Area > Overview
keeps showing that there are 20 Users over License
:
- Users in License: 120
- Maximum Users: 140
- Users over License: 20
Previous subscription:
URL = https://license.gitlab.com/licenses/109520
Issued at = 2019-11-20 01:41:00 UTC
Starts at = 2019-11-11
Expires at = 2020-11-25
LUC = 100
PUC = 100
TUC =
AddOns =
Zuora sub = 2c92a0086e68f510016e867827485e6b
Zuora name = A-S00013048
Trial = No
Notes =
Plan = Starter
Renewal:
URL = https://license.gitlab.com/licenses/152321
Issued at = 2020-11-30 14:48:08 UTC
Starts at = 2020-11-25
Expires at = 2021-11-25
LUC = 120
PUC = 100
TUC = 40
AddOns =
Zuora sub = 2c92a0fe75e3c72a0176199fedfe0b6e
Zuora name = A-S00013048
Trial = No
Notes =
Plan = Starter
The active_user_count
in historical_data
shows that the license count was not exceeded when the new subscription started:
2020-11-20 134
2020-11-21 134
2020-11-22 134
2020-11-23 134
2020-11-24 112
2020-11-25 112
2020-11-26 112
2020-11-27 117
2020-11-28 117
2020-11-29 117
2020-11-30 117
2020-12-01 116
2020-12-02 117
2020-12-03 117
2020-12-04 118
2020-12-05 118
2020-12-06 118
2020-12-07 118
As an experiment I also supplied a license with 20 extra true-ups, so a total of 60, but that had no effect.
Customer is running GitLab version 11.3.4.
Edited by Rene Verschoor