Allow customers to reactivate trial on gitlab.com

Problem to solve

As a customer, when I am wrapping up my renewal order with sales, I want to reactivate my previous trial on my namespace so that I don't lose service before the order is complete and my subscription ends.

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When a renewal sales order is being processed, the customer may have an existing subscription that is set to end before the renewal is complete. Sometimes, the order will only complete after the existing subscription start date, which means that the customer will experience downtime, unless they can be placed on a trial again.

Sales reaches out to support to assist with reactivating their trial and extend it to give more time for the order to complete and to avoid the customer having any downtime.

User experience goal

The owner of a group namespace is able to easily reactivate the trial for their namespace on gitlab.com

Proposal

A reactivation button in the UI that places the namespace on a trial for 30 days.

View of billing page for a namespace with an expired trial: