Instrument usage ping - Incidents MAU as aggregate counter of incident actions
Overview
Instrument usage ping - Incidents MAU as aggregate counter of incident actions
There are multiple ways to engage with an incident. In order to understand our usage of incidents, we need to count the unique users performing one of the main actions listed below. We will be implementing this the same as we implemented the Monitor SMAU, GMAU metric using redis counters - #233933 (closed).
This is an important part of defining the growth funnel for our group. Incidents MAU will be the definition for the Retention
stage in the funnel.
Incident actions
Some of these have already been instrumented via #233933 (closed)
Action | Description | Instrumentation Status |
---|---|---|
incident_created | Incident created | Already instrumented |
incident_reopened | Reopened incident | Already instrumented |
incident_closed | Closed Incident | Already instrumented |
incident_assigned | Changed assignee on incidents | Already instrumented |
incident_todo | Added to-do on Incidents | Already instrumented |
incident_comment | Comment added to incident | Already instrumented |
incident_zoom_meeting | Zoom meeting associated with incident | Already instrumented |
incident_published | Incident published to status page | Already instrumented |
incident_relate | Marked Incident as related to another | Already instrumented |
incident_unrelate | Removed relation on incident | Already instrumented |
incident_change_confidential | Marked the incident as confidential or non-confidential | Already instrumented |
Edited by Sarah Waldner