Add escalation policy modal

Release notes

Problem to solve

Modal to add escalation policy.

Intended users

• Devon (DevOps Engineer)
• Allison (Application Ops)
• Priyanka (Platform Engineer)

User experience goal

User can add and update details for an escalation policy in a modal.

Proposal

Create modal for adding an escalation policy. MVC modal will include:

• Name
• Description
• Escalation steps
  • Steps will be based on ACKNOWLEDGEMENT for the MVC
  • First step execute immediately
  • Time for each subsequent step is configurable
  • Action for each step for the MVC will be limited to Notify users in the on-call schedule

Add a policy modal	ACK dropdown options	Notify user dropdown options	Schedule dropdown example	Email user dropdown options	Populated modal example

Additional details

Rule validations	No schedule available

• We can validate the rules as a group rather than individually, by field. Only leaving the schedule field blank will trigger the error at this time.
• If there is no schedule available, we can disable the field and introduce a tooltip letting people know that a schedule is required for creating an escalation policy.

Figma file (MVC Escalation Policy page)

Further details

This work supports the Incident management direction.

Permissions and Security

Documentation

Availability & Testing

What does success look like, and how can we measure that?

What is the type of buyer?

Is this a cross-stage feature?

Links / references