[Feature flag] Enable Service Level Agreements for Incident issues
What
Remove the :incident_sla_dev
feature flag.
See #241663 (closed) for more details.
Owners
- Team: devopsmonitor ~"group::health"
- Most appropriate slack channel to reach out to:
#g_monitor_health
- Best individual to reach out to: @tristan.read or @seanarnold
Expectations
What are we expecting to happen?
This flag is used in the frontend and api to enable/disable this feature. It affects the operations settings page and the incident issues page, for incidents that have a linked alert.
What might happen if this goes wrong?
What can we monitor to detect problems with this?
Beta groups/projects
If applicable, any groups/projects that are happy to have this feature turned on early. Some organizations may wish to test big changes they are interested in with a small subset of users ahead of time for example.
-
gitlab-org/gitlab
project -
gitlab-org
/gitlab-com
groups - ...
Roll Out Steps
-
Enable on staging ( /chatops run feature set feature_name true --staging
) -
Test on staging -
Ensure that documentation has been updated - !44879 (merged) and https://docs.gitlab.com/ee/operations/incident_management/incidents.html#service-level-agreement-countdown-timer -
Enable on GitLab.com for individual groups/projects listed above and verify behaviour ( /chatops run feature set --project=gitlab-org/gitlab feature_name true
) - [-] Coordinate a time to enable the flag with
#production
and#g_delivery
on slack. - [-] Announce on the issue an estimated time this will be enabled on GitLab.com
-
Enable on GitLab.com by running chatops command in #production
(/chatops run feature set feature_name true
) -
Cross post chatops Slack command to #support_gitlab-com
(more guidance when this is necessary in the dev docs) and in your team channel -
Announce on the issue that the flag has been enabled -
Remove feature flag and add changelog entry - !45085 (merged) -
After the flag removal is deployed, clean up the feature flag by running chatops command in #production
channel
Edited by Sean Arnold