JIRA Issue List Unavailable
Summary
Some customers have noted that after successfully configuring and testing the JIRA integration, the JIRA Issue List is unavailable. A red banner is shown with:
An error occurred while loading issues
When inspecting the page via browser, there is a 400 error at https://gitlab.com/GROUP/SUB-GROUP/PROJECT/-/integrations/jira/issues.json?state=opened&with_labels_details=true&page=1&per_page=20
Failed to load resource: the server responded with a status of 400 ()
Viewing the resource directly gives us:
{
errors: [
"An error occurred while requesting data from the Jira service"
]
}It's worth noting on one customer instance, their JIRA server was behind a proxy and we initially thought it was due to the instance not being web accessible. On another customer instance, it was web accessible and experiencing the same issue so that does not appear to be impacting it.
Steps to reproduce
- See one of the attached examples. Click on JIRA Issues > Issue List
- Observe error
- Not able to full replicate on a new project, need a self-hosted JIRA Server to test
Example Project
See ZD Tickets
What is the current bug behavior?
Clicking on JIRA Issues > Issue List results in the Issues not loading and prompted with an error.
What is the expected correct behavior?
You should be able to see a full list of JIRA Issues.
Relevant logs and/or screenshots
Output of checks
GitLa.com 13.4.0-pre e94e2691