Service-Desk: Add variable to templates that contains the base demand message
Problem to solve
As a service desk user, I want the reply email (thank_you.md template) to recap the base demand, so it's clear for the demander to have the demand context when we comment on the service desk created issue.
User experience goal
An external person should be able to send an email to the service desk addressk, which should answer with the thank_you.md with the recap base demand message.
Proposal
I think adding another template parameter like ${BASE_MESSAGE} to the thanks_you.md template should do the trick.
Further details
The benefit is for the customer who doesn't have a link to the issue (private repo), and so we have to search the base issue to provide him the base message.
Documentation
We should add the variable here : https://docs.gitlab.com/ee/user/project/service_desk.html#thank-you-email
EDIT: I can't add labels
Designs
Relates to
- #22375116.0
Activity
mentioned in issue gitlab-org/quality/triage-reports#339 (closed)
rel: #223751 (closed)
added Category:Service Desk devopsplan typefeature + 1 deleted label
mentioned in issue #240841 (closed)
changed milestone to %Backlog
added [deprecated] Accepting merge requests label
added sectiondev label
This issue is duplicated by #223751 (closed), so I'm going to close this in favor of the other issue.
marked this issue as a duplicate of #223751 (closed)
marked this issue as related to #223751 (closed)
added groupproduct planning label and removed 1 deleted label
mentioned in issue #223751 (closed)
added grouprespond label and removed groupproduct planning label
