Move embedded Zoom calls to Linked Resources

Problem to solve

Intended users

• Devon (DevOps Engineer)
• Allison (Application Ops)

User experience goal

Better surface relevant links for resolving an incident.

Proposal

When we have Linked Resources available, we can surface Zoom calls within it, rather than adding the Zoom link to the Description of the Issue.

GitLab Premium

• If a customer is Premium they only have the quick action /zoom, but they have access to Linked Resources, they can add as many Zoom links as they want! Removing the Zoom link from a Linked Resource only requires one click on the x to delete. Additionally, with Linked Resources, users could have more than one Zoom link.
• When a user enters /zoom + the zoom link, that link would show up in the widget (rather than as a pinned embed).

GitLab Free

• Leave /zoom and remove /remove_zoom functionality as is today for GitLab Free.
  • /zoom adds a link to the Description, example: Zoom Room: https://gitlab.zoom.us/j/95527154720 If the Situation Zoom room was utilized, recording will be automatically uploaded to Incident room Google Drive folder (private)
  • /remove_zoom removes the Zoom link from the Description.

Further details

This works supports the Incident Management direction.

Permissions and Security

Documentation

• Linked resources in incidents
• GitLab Quick Actions

Availability & Testing

What does success look like, and how can we measure that?

What is the type of buyer?

Is this a cross-stage feature?

Links / references

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