Set severity on incidents
Problem to solve
Severity indicates to responders and stakeholders the impact of an outage. The severity is also frequently used to dictate how a team responds to an incident and the urgency of the response. The value is often correlated to the relative severity of the alert that triggered the incident and needs to be editable so that responders can adjust it as they learn and share findings during the fire-fight.
Intended users
User experience goal
Allow users to quickly assess the Severity of the incident issues.
Proposal
Add a new widget to Incidents called severity. It will be a simple selector with values of 1, 2, 3, 4. Locate in the the Side bar.
Default value of Severity when an Incident is created will be based on the severity of the associated alert according to the following table:
| Alert | Incident |
|---|---|
| Critical | Critical - S1 |
| High | High - S2 |
| Medium | Medium - S3 |
| Low | Low - S4 |
| Error | NULL |
| Info | NULL |
If the Incident is manually created, the default value will be NULL. A NULL designation will be displayed in the sidebar and on the incident list using the "unknown" severity option.
Design
| Severity widget | Editing severity |
|---|---|
 |
 |
Further details
This work supports the Incident Management direction.
Permissions and Security
Documentation
Availability & Testing
What does success look like, and how can we measure that?
What is the type of buyer?
Is this a cross-stage feature?
Links / references
Release Notes
When you are responding to an incident on the front lines, it is important that you communicate to your stakeholders and team mates the severity of incident as it often determines how they will handle the problem. Moreover, setting severity on an incident helps your incident commander to delegate the right resources and attention to active incidents so that you can address the most critical ones that fastest. The severity of an incident can now be set via the severity widget that appears in the right-hand side bar on Incidents. The severity will also appear in the incident list making it easy to organize active incidents by severity.
https://docs.gitlab.com/ee/operations/incident_management/index.html