UI pattern exploration for disabled Service Template

Problem to solve

When the mass-integration will be released (Integrations at the Instance level), it will not be possible to have for example a "Jira Service Template" and a "Jira integration" active at the same time. Once a user chooses to either:

  1. Start using a new integration, or
  2. Upgrades an existing Service Template

The system will permanently disable the Service Template in favor or the new integration. Once a Service Template has been disabled, we still show the disabled Service Template on the Service Templates page.

Problem to solve: How can we make it clear that the Service Template is no longer active, but still allow the user to navigate to the correct place in order to manage it?

Solutions

Option A
service-template-option-a
Option B
service-template-option-b
Option C
service-template-option-c
Option D
We could not display the Service Template at all if disabled
Option E
service-template-option-e

👉 Figma reference for feedback

Reference

Open MR: !33490 (merged)

Edited by Libor Vanc