Manual Incident Creation
Problem to solve
As a user responsible for maintaining the availability and reliability of services for customers, I want the ability to manually create incidents to mobilize my response team when I am notified about a problem NOT by my alerting systems. I may have seen there is an outage via my observability tools or perhaps a customer reported the problem directly.
User experience goal
Responders can easily create an incident within the Operations section of GitLab.
- Add a "create incident" button to the incident list view
- Clicking the create incident button will open up the new issue screen.
- Bonus: if the user has a template called incident, that template could be pre-selected on the new issue screen
|Create issue button||New issue screen|
This work supports the Incident Management category direction.
Permissions and Security
Availability & Testing
What does success look like, and how can we measure that?
What is the type of buyer?
Is this a cross-stage feature?
Links / references
Insight – Manual triggers