Dedicated Incidents
Problem to solve
We've been utilizing issues as incidents but, we've discovered that issues aren't as flexible as we need them to be, and they don't surface the content that's required for quick resolution of incidents.
Intended users
User experience goal
Ensure that people responding to incidents have quick access to all relevant and related content so they can resolve the incident with as little context switching as possible.
Proposal
As part of #217044 (closed), we put together a sample vision mock for incidents. But, we also hope to align whatever we propose for incidents with the work being done &3354. So, the goal would be to modify this vision proposal to fit within the framework established as part of the extensible issues effort.
Designs
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Fuller set of explorations is visible in Figma. There is also a simple clickable prototype. In these links, there is more information about the more options menu, the publishing functionality, the updated new issue form and the interaction for adding related alerts/incidents.