When the comments on MRs or Issues fail to load, there is no way to recover

Problem to solve

Sometimes the request to load the comments (discussions.json) will fail and we only provide an error message without a way to retry only that.

This causes users to reload the whole page, which will cause even more load on servers instead of retrying only the discussions.json request.

Intended users

• All users of Issues and MRs

User experience goal

Recovering nicely from failure to load comments on Issues and MRs.

Proposal

Some possibilities:

• Add a link to Retry in the error message.

or

• Move the error message to the Comments area + add a link to retry.

Question: should it limit the amount of retries?

Further details

Permissions and Security

Documentation

Availability & Testing

What does success look like, and how can we measure that?

What is the type of buyer?

Is this a cross-stage feature?

This feature crosses between devopscreate and devopsplan.

Links / references

added devopscreate groupsource code issues merge requests typefeature labels

Adding UX to have guidance on the better way to solve this, whether to limit retries and how to handle that.

Pinging @donaldcook due to falling in the gray area between Plan and Create.

added UX frontend labels

changed the description

I think this could also be made into a best practice or generic strategy when we load parts of the page async.

Same thing could apply to the MR widget for example.

mentioned in epic gitlab-com&612 (closed)

added to epic &3327

mentioned in issue #218187 (closed)

mentioned in issue #218929 (closed)

mentioned in issue #219682 (closed)

mentioned in issue #220716 (closed)

mentioned in issue #210501 (closed)

added sectiondev label

Setting label(s) Category:Source Code Management based on groupsource code.

added Category:Source Code Management label

added Category:Code Review Workflow groupcode review labels and removed Category:Source Code Management groupsource code labels

mentioned in issue create-stage#13015 (closed)