Feature request: Requester email added to Service Desk tickets

Problem to solve

In the current Service Desk, all emails come from the Gitlab Service Bot user and the agent has no idea with whom they are communicating.

Intended users

All project members.

Further details

Requester names & emails should be included along with Service Desk tickets so that agents know with whom they are speaking.

Proposal

Permissions and Security

Documentation

Availability & Testing

What does success look like, and how can we measure that?

What is the type of buyer?

Is this a cross-stage feature?

Links / references