User guidance on alert endpoint configuration page
Problem to solve
The existing alerts endpoint page (viewable off of Settings > Integrations > Alerts Endpoint) is not informative. Adding more clear instructions and documentation on how to set up the endpoint will increase adoption and usage.
We tested this with users, and we found a number of usability issues. Essentially, users were unclear that they had to go to their external service to do this work. They were also unclear if this endpoint could be used for multiple services...or not.
Intended users
Further details
This work supports the direction of the Alert Management product category.
Proposal
As a first pass, we propose to update the existing text to make the required steps for adding an alerts endpoint clearer to users:
Permissions and Security
Documentation
Availability & Testing
What does success look like, and how can we measure that?
What is the type of buyer?
Is this a cross-stage feature?
Links / references
Edited by Sarah Waldner