Move features to core: "Service Desk"
Currently, the Service Desk feature is a feature in the Premium edition of GitLab.
After careful consideration, we've concluded that the Service Desk is an underutilized feature in Premium due to its current maturity. Moving this feature to Core should hopefully encourage community involvement which would, in turn, allow for increased utilization and iterative improvement.
- Planning Breakdown: Determine level of effort (weight), and break down issue further if possible
- Engineering work to move Service Desk to Core
- Update relevant documentation - Community contribution requiring review !28121
- Update category direction page for Service Desk
- Update any other webpage references to Service Desk which may reference Premium