Service Desk Customer Portal
Problem to solve
When external users submit tickets/issues into service desk, they do receive an email and comments per discussion, but it doesn't appear that external users can easily see what issues they have opened and are in progress via the UI.
- Parker (Product Manager)
- Delaney (Development Team Lead)
- Sasha (Software Developer)
- Presley (Product Designer)
- Devon (DevOps Engineer)
- Sidney (Systems Administrator)
- Sam (Security Analyst)
- Dana (Data Analyst)
Some development shops are working with external customers (almost like a managed service provider) and those external customers would like to see the progress and list of opened and closed issues that pertain to them via the UI, but without the need to purchase additional user seats. (think zendesk customer portal views)
Create the ability to share issues opened/closed with specific external users/customers via the UI, but still allow permissions to be secured without complete public visibility of all the issues and work being performed. Would have to think about this more regarding our current permission scopes and capability.