Add survey capability to Service Desk

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Description

Getting feedback is the essential part of developing the application. One of the way getting feedback is the survey to see how each release is doing. This usually we do by survey monkey. We use this to measure Business goals and technical difficulties. for example

https://www.surveymonkey.com/mp/mobile-app-feedback-template/ https://www.zoho.com/survey/templates/marketing/software-application-feedback-survey.html (Include problem, use cases, benefits, and/or goals)

Proposal

  1. Numerical feedback can be tracked as chart over the period of time.
  2. If a user mentions that if he has faced the technical issue, it will create service desk ticket for him.

Links / references

https://www.surveymonkey.com/mp/mobile-app-feedback-template/ https://www.zoho.com/survey/templates/marketing/software-application-feedback-survey.html

Documentation blurb

Overview

What is it? -- Integration of survey with Service Desk (gitlab + survey Monkey) Why should someone use this feature? -- Much faster feedback from users, and create the environment where you are constantly trying to get feedback from the customer. What is the underlying (business) problem? -- Improved feedback from the customer. How do you use this feature? -- Currently, the survey is created in Survey Monkey and being repeated for every release. Then results are exported to excel and analyzed.

Use cases

Who is this for? Provide one or more use cases. -- Small to medium size companies who do not have complicated surveys.

Feature checklist

Make sure these are completed before closing the issue, with a link to the relevant commit.

Edited by 🤖 GitLab Bot 🤖