FogBugz import fails when encountering "entity expansion has grown too large" error for cases exceeding entity size limit

GitLab Version: CE 8.16.6

Our user try to migrate data from Fogbugz with the help of import_projects_from_fogbugz. The import ended in status=failed.

We checked logs but could not find anything obvious. No connection issue, no authentication issue. The import seems finished user_map step, but then started logging a lot of such entries in gitlab-workhorse.log:

code.example.com [::1]:39198 - - [2017-03-21 23:08:26.126829987 +0000 UTC] "GET /import/fogbugz/jobs HTTP/1.1" 304 0 "https://code.example.com/username/X_PROJECT/wikis/home" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/56.0.2924.76 Chrome/56.0.2924.76 Safari/537.36" 0.046135
code.example.com 127.0.0.1:57556 - - [2017-03-21 23:08:30.122449308 +0000 UTC] "GET /import/fogbugz/jobs HTTP/1.1" 304 0 "https://code.example.com/username/X_PROJECT/wikis/home" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/56.0.2924.76 Chrome/56.0.2924.76 Safari/537.36" 0.068606
code.example.com [::1]:39216 - - [2017-03-21 23:08:34.120718077 +0000 UTC] "GET /import/fogbugz/jobs HTTP/1.1" 304 0 "https://code.example.com/username/X_PROJECT/wikis/home" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/56.0.2924.76 Chrome/56.0.2924.76 Safari/537.36" 0.047024
...

That GET... wiki/home line just goes on and on until the migration exited with status=failed shown on GitLab console. We searched production logs and unicorn logs. Did not find anything useful for further debugging.

Any ideas what might have been wrong?

Edited Sep 02, 2020 by 🤖 GitLab Bot 🤖
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