Specific User can't be added to any group or project on gitlab.com

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Summary

The user @Marco_M (https://gitlab.com/marco_m) is not found in the member adding dialogue of any group or project.

Steps to reproduce

Try to add @Marco_M to any group or project

Expected behavior

The user shows up in the User List when searching for Marco_M

Actual behavior

No matches found

Relevant logs and/or screenshots