issue links endpoint is very slow

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Summary

We noticed a major slowdown in our gitlab instance.

We are running GitLab EE Starter on GCP with LDAP enabled.

We traced the problem back to the GET /projects/:id/issues/:issue_iid/links endpoint.

Things I observed on our instance:

  • Said endpoint takes between 2 and 30 seconds. Sometimes it even times out.
  • Response times get drastically worse the more issues are linked
  • Response time for other endpoints is around 200ms
  • I don't notice any slowdown using the UI instead of the API. The links load pretty fast

Steps to reproduce

  1. Have a issue with 20+ linked issues
  2. Get the issue links using GET /projects/:id/issues/:issue_iid/links

Example Project

The issue does not seem to be as noticeable on gitlab.com as on our instance. gitlab.com might just tank it. We run our instance on a n1-standard-2 GCP instance.

  • https://gitlab.com/api/v4/projects/12192511/issues/296/links takes +2 seconds
  • while other endpoints like https://gitlab.com/api/v4/projects/12192511/issues/296 just take arround 250ms (wow, gitlab.com is fast now 😄 )

Relevant logs and/or screenshots

I'm not good at reading the profiling results, but i think that there might be an issue with auth checking? It looks like LDAP auth checking takes a lot of time.

This could also explain why gitlab.com does not seem to be affected that much.

Profile of a example request 1 (took ~14seconds)
gitlab.hydra-newmedia.cloud_admin_requests_profiles__7Capi_7Cv4_7Cprojects_7C153_7Cissues_7C413_7Clinks_1557139836.html
Profile of a example request 2 (timed out)
gitlab.hydra-newmedia.cloud_admin_requests_profiles__7Capi_7Cv4_7Cprojects_7C26_7Cissues_7C87_7Clinks_1557145223.html

Output of checks

This bug happens on GitLab.com (but is less noticeable)

Results of GitLab environment info

Expand for output related to GitLab environment info

System information System: Ubuntu 16.04 Proxy: no Current User: git Using RVM: no Ruby Version: 2.5.3p105 Gem Version: 2.7.6 Bundler Version:1.17.3 Rake Version: 12.3.2 Redis Version: 3.2.12 Git Version: 2.18.1 Sidekiq Version:5.2.5 Go Version: unknown

GitLab information Version: 11.10.4-ee Revision: 88a3c791734 Directory: /opt/gitlab/embedded/service/gitlab-rails DB Adapter: PostgreSQL DB Version: 9.6.11 URL: https://gitlab.hydra-newmedia.cloud HTTP Clone URL: https://gitlab.hydra-newmedia.cloud/some-group/some-project.git SSH Clone URL: git@gitlab.hydra-newmedia.cloud:some-group/some-project.git Elasticsearch: no Geo: no Using LDAP: yes Using Omniauth: yes Omniauth Providers: gitlab

GitLab Shell Version: 9.0.0 Repository storage paths:

  • default: /var/opt/gitlab/git-data/repositories GitLab Shell path: /opt/gitlab/embedded/service/gitlab-shell Git: /opt/gitlab/embedded/bin/git

Results of GitLab application Check

Expand for output related to the GitLab application check

Checking GitLab subtasks ...

Checking GitLab Shell ...

GitLab Shell: ... GitLab Shell version >= 9.0.0 ? ... OK (9.0.0) Running /opt/gitlab/embedded/service/gitlab-shell/bin/check Check GitLab API access: OK Redis available via internal API: OK

Access to /var/opt/gitlab/.ssh/authorized_keys: OK gitlab-shell self-check successful

Checking GitLab Shell ... Finished

Checking Gitaly ...

Gitaly: ... default ... OK

Checking Gitaly ... Finished

Checking Sidekiq ...

Sidekiq: ... Running? ... yes Number of Sidekiq processes ... 1

Checking Sidekiq ... Finished

Checking Incoming Email ...

Incoming Email: ... Checking Reply by email ...

IMAP server credentials are correct? ... yes Init.d configured correctly? ... skipped MailRoom running? ... skipped

Checking Reply by email ... Finished

Checking Incoming Email ... Finished

Checking LDAP ...

LDAP: ... Server: ldapmain LDAP authentication... Success LDAP users with access to your GitLab server (only showing the first 100 results) DN: cn=Max Mustermann,ou=benutzer,dc=hydra,dc=local sAMAccountName: mmuster DN: cn=test,ou=benutzer,dc=hydra,dc=local sAMAccountName: test [omitted for privacy]

Checking LDAP ... Finished

Checking GitLab App ...

Git configured correctly? ... yes Database config exists? ... yes All migrations up? ... yes Database contains orphaned GroupMembers? ... no GitLab config exists? ... yes GitLab config up to date? ... yes Log directory writable? ... yes Tmp directory writable? ... yes Uploads directory exists? ... yes Uploads directory has correct permissions? ... yes Uploads directory tmp has correct permissions? ... yes Init script exists? ... skipped (omnibus-gitlab has no init script) Init script up-to-date? ... skipped (omnibus-gitlab has no init script) Projects have namespace: ... 12/2 ... yes 12/3 ... yes 5/5 ... yes 3/7 ... yes 3/9 ... yes 3/12 ... yes 3/13 ... yes 12/14 ... yes 5/15 ... yes 3/17 ... yes 12/18 ... yes 5/19 ... yes 3/20 ... yes 12/21 ... yes 3/23 ... yes 3/24 ... yes 3/26 ... yes 12/29 ... yes 12/30 ... yes 12/31 ... yes 12/32 ... yes 12/33 ... yes 3/34 ... yes 5/35 ... yes 3/36 ... yes 3/37 ... yes 5/38 ... yes 1/39 ... yes 7/40 ... yes 7/41 ... yes 7/42 ... yes 7/43 ... yes 7/44 ... yes 7/45 ... yes 7/46 ... yes 7/48 ... yes 7/49 ... yes 7/50 ... yes 7/51 ... yes 7/52 ... yes 7/53 ... yes 7/54 ... yes 7/55 ... yes 7/56 ... yes 7/57 ... yes 7/58 ... yes 7/59 ... yes 7/60 ... yes 7/61 ... yes 7/62 ... yes 7/63 ... yes 7/64 ... yes 7/65 ... yes 7/66 ... yes 7/67 ... yes 19/68 ... yes 7/69 ... yes 3/70 ... yes 5/77 ... yes 5/80 ... yes 5/82 ... yes 5/83 ... yes 3/84 ... yes 12/85 ... yes 7/86 ... yes 5/87 ... yes 3/90 ... yes 14/92 ... yes 3/93 ... yes 3/94 ... yes 3/95 ... yes 3/96 ... yes 3/97 ... yes 3/98 ... yes 3/99 ... yes 3/100 ... yes 3/102 ... yes 3/103 ... yes 3/104 ... yes 3/105 ... yes 3/106 ... yes 3/107 ... yes 14/108 ... yes 3/109 ... yes 3/110 ... yes 3/111 ... yes 3/112 ... yes 3/113 ... yes 3/114 ... yes 3/115 ... yes 3/116 ... yes 3/117 ... yes 3/118 ... yes 3/119 ... yes 3/120 ... yes 3/121 ... yes 3/122 ... yes 3/123 ... yes 3/124 ... yes 3/125 ... yes 3/126 ... yes 3/127 ... yes 3/128 ... yes 3/129 ... yes 3/130 ... yes 3/131 ... yes 12/132 ... yes 12/133 ... yes 14/134 ... yes 7/135 ... yes 7/136 ... yes 3/137 ... yes 5/138 ... yes 3/140 ... yes 5/142 ... yes 5/143 ... yes 5/144 ... yes 5/145 ... yes 12/146 ... yes 3/147 ... yes 3/149 ... yes 5/150 ... yes 3/151 ... yes 3/152 ... yes 3/153 ... yes 5/157 ... yes 5/159 ... yes 3/160 ... yes 5/161 ... yes 3/162 ... yes 3/163 ... yes 3/164 ... yes 5/167 ... yes 3/168 ... yes 19/169 ... yes 34/170 ... yes 3/171 ... yes 5/174 ... yes 3/175 ... yes 5/176 ... yes 3/177 ... yes 3/178 ... yes 5/179 ... yes 12/180 ... yes 3/181 ... yes 12/182 ... yes 3/183 ... yes 3/184 ... yes 1/185 ... yes 3/186 ... yes 5/187 ... yes 5/189 ... yes 3/190 ... yes 3/191 ... yes 3/192 ... yes 78/193 ... yes 3/194 ... yes 39/195 ... yes 3/196 ... yes 3/198 ... yes 48/199 ... yes 25/200 ... yes 3/201 ... yes 3/204 ... yes 3/205 ... yes 3/207 ... yes 3/208 ... yes 3/209 ... yes 3/210 ... yes 3/211 ... yes 54/212 ... yes 3/213 ... yes 3/214 ... yes 5/215 ... yes 3/217 ... yes 3/219 ... yes 31/220 ... yes 54/221 ... yes 3/222 ... yes 3/223 ... yes 3/224 ... yes 3/225 ... yes 31/226 ... yes 3/227 ... yes 3/228 ... yes 3/229 ... yes 3/230 ... yes 54/231 ... yes 57/232 ... yes 57/233 ... yes 12/234 ... yes 3/235 ... yes 40/236 ... yes 57/237 ... yes 54/238 ... yes 3/239 ... yes 3/240 ... yes 57/242 ... yes 3/243 ... yes 5/244 ... yes 54/245 ... yes 77/253 ... yes 12/254 ... yes 57/256 ... yes 3/257 ... yes 3/258 ... yes 5/259 ... yes 1/260 ... yes 3/261 ... yes 3/263 ... yes 54/264 ... yes 19/265 ... yes 3/266 ... yes 3/267 ... yes 5/268 ... yes 3/270 ... yes 3/271 ... yes 3/272 ... yes 21/273 ... yes 54/274 ... yes 5/275 ... yes 5/276 ... yes 3/277 ... yes 40/278 ... yes 3/279 ... yes 3/280 ... yes 3/281 ... yes 3/283 ... yes 80/284 ... yes 3/285 ... yes 3/287 ... yes 80/288 ... yes 80/289 ... yes 3/290 ... yes 3/293 ... yes 3/295 ... yes 15/296 ... yes 5/297 ... yes 3/298 ... yes 3/300 ... yes 3/301 ... yes 3/302 ... yes 84/303 ... yes 37/304 ... yes 26/305 ... yes 3/306 ... yes 3/308 ... yes 3/309 ... yes 3/310 ... yes 3/312 ... yes 3/314 ... yes 1/315 ... yes 3/318 ... yes 3/319 ... yes 3/320 ... yes 3/321 ... yes 3/322 ... yes 1/323 ... yes 3/324 ... yes 3/325 ... yes 12/326 ... yes 29/327 ... yes Redis version >= 2.8.0? ... yes Ruby version >= 2.5.3 ? ... yes (2.5.3) Git version >= 2.18.0 ? ... yes (2.18.1) Git user has default SSH configuration? ... yes Active users: ... 46 Elasticsearch version 5.6 - 6.x? ... skipped (elasticsearch is disabled)

Checking GitLab App ... Finished

Checking GitLab subtasks ... Finished

Possible fixes

We would be fine with an endpoint that just returns the linked ids as numbers. We don't need all issues. Don't know if that would improved performance though.

Edited Sep 25, 2025 by 🤖 GitLab Bot 🤖
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