Mention non-participant in a merge request don't send mail

Summary

If we add a comment in : "Merge Request">"Changes">[select a line to add a comment, or even in the discussion tab]

@mention someone don't send email to the mentioned person

Steps to reproduce

In GitLab-ee 11.8.1-ee.0

add a new user (we will call him "userBug"), and give him a mail address

In his user settings > notification > Global notification level, choose "on mention"

With a other user go to "Merge Request">"Changes" and mention "userBug" (in my case "userBug" never work in this commit, idk if it's working for someone that work on the commit)

Example Project

Not really possible to show like this

What is the current bug behavior?

The mentioned person don't received any mail

What is the expected correct behavior?

He should be notified

Relevant logs and/or screenshots

I don't have any logs or screenshots for this...

But I'm ready to send if you need, just ask me

Output of checks

This bug happens on GitLab.com too (I just try to make sure)

Results of GitLab environment info

Expand for output related to GitLab environment info

System information System: Debian 9.8 Proxy: no Current User: git Using RVM: no Ruby Version: 2.5.3p105 Gem Version: 2.7.6 Bundler Version:1.16.6 Rake Version: 12.3.2 Redis Version: 3.2.12 Git Version: 2.18.1 Sidekiq Version:5.2.5 Go Version: unknown

GitLab information Version: 11.8.1-ee Revision: 39d0b2e Directory: /opt/gitlab/embedded/service/gitlab-rails DB Adapter: postgresql DB Version: 9.6.11 URL: https://git.imnotshowingyouthis.com HTTP Clone URL: https://git.imnotshowingyouthis.com/some-group/some-project.git SSH Clone URL: git@git.imnotshowingyouthis.com:some-group/some-project.git Elasticsearch: no Geo: no Using LDAP: no Using Omniauth: yes Omniauth Providers: bitbucket

GitLab Shell Version: 8.4.4 Repository storage paths: default: /var/opt/gitlab/git-data/repositories Hooks: /opt/gitlab/embedded/service/gitlab-shell/hooks Git: /opt/gitlab/embedded/bin/git

Results of GitLab application Check

Expand for output related to the GitLab application check

Checking GitLab subtasks ...

Checking GitLab Shell ...

GitLab Shell: ... GitLab Shell version >= 8.4.4 ? ... OK (8.4.4) Running /opt/gitlab/embedded/service/gitlab-shell/bin/check Check GitLab API access: OK Redis available via internal API: OK

Access to /var/opt/gitlab/.ssh/authorized_keys: OK gitlab-shell self-check successful

Checking GitLab Shell ... Finished

Checking Gitaly ...

Gitaly: ... default ... OK

Checking Gitaly ... Finished

Checking Sidekiq ...

Sidekiq: ... Running? ... yes Number of Sidekiq processes ... 1

Checking Sidekiq ... Finished

Checking Incoming Email ...

Incoming Email: ... Reply by email is disabled in config/gitlab.yml

Checking Incoming Email ... Finished

Checking LDAP ...

LDAP: ... LDAP is disabled in config/gitlab.yml

Checking LDAP ... Finished

Checking GitLab App ...

Git configured correctly? ... yes Database config exists? ... yes All migrations up? ... yes Database contains orphaned GroupMembers? ... no GitLab config exists? ... yes GitLab config up to date? ... yes Log directory writable? ... yes Tmp directory writable? ... yes Uploads directory exists? ... yes Uploads directory has correct permissions? ... yes Uploads directory tmp has correct permissions? ... yes Init script exists? ... skipped (omnibus-gitlab has no init script) Init script up-to-date? ... skipped (omnibus-gitlab has no init script) Projects have namespace: ... 5/4 ... yes 5/5 ... yes 5/6 ... yes 5/7 ... yes 5/8 ... yes 5/9 ... yes 5/10 ... yes 5/11 ... yes 5/12 ... yes 5/13 ... yes 5/14 ... yes 5/15 ... yes 5/16 ... yes 5/17 ... yes 5/18 ... yes 5/19 ... yes 5/20 ... yes 5/25 ... yes 5/26 ... yes 5/27 ... yes 5/28 ... yes 5/30 ... yes 5/31 ... yes 5/32 ... yes Redis version >= 2.8.0? ... yes Ruby version >= 2.3.5 ? ... yes (2.5.3) Git version >= 2.18.0 ? ... yes (2.18.1) Git user has default SSH configuration? ... yes Active users: ... 16 Elasticsearch version 5.6 - 6.x? ... skipped (elasticsearch is disabled)

Checking GitLab App ... Finished

Checking GitLab subtasks ... Finished

Possible fixes

¯\(ツ)/¯

Thank you !

Edited Jun 18, 2025 by 🤖 GitLab Bot 🤖
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