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500 Internal Server Error: GET https://gitlab.com/api/v4/groups/group_id

Summary

When a GitLab.com customer is attempting to reach group via api, a 500 Internal Server Error is returned.

Steps to reproduce

Attempt to reach group (id in ZD ticket) via api using:

GET https://gitlab.com/api/v4/groups/group_id

Relevant logs and/or screenshots

No error in Sentry

Kibana message for 500 error:

{"time":"2019-07-23T16:24:32.499Z","severity":"INFO","duration":591.99,"db":16.64,"view":575.35,"status":500,"method":"GET","path":"/api/v4/groups/group_id","params":[],"host":"gitlab.com","ip":"189.169.126.29, 10.216.1.25, 189.169.126.29","ua":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0","route":"/api/:version/groups/:id","user_id":user_id,"username":"arueda-admin","queue_duration":22.71,"gitaly_calls":1,"gitaly_duration":0,"correlation_id":"mQM3aGvBKK7","tag":"rails.api","environment":"gprd","hostname":"api-10-sv-gprd","fqdn":"api-10-sv-gprd.c.gitlab-production.internal","message":null}

Support Ticket(s)

Edited by Amanda Rueda