Jobs not starting after buying additional minutes

Summary

We ran out of build minutes (2000) and bought some more minutes in order to be able to keep running our jobs. However, after buying the additional minutes, jobs are stuck at the 1st step. Looks like somehow the additional minutes that we bought are not being taken into account.

We already canceled and re-triggered some jobs but the problem persists.

Actual behavior

Jobs are on pending state, even when runners are available and the quota of build minutes is not exceeded

Expected behavior

Jobs should start after buying additional minutes

Relevant logs and/or screenshots

Screenshot_2019-06-27_at_20.57.58

Screenshot_2019-06-27_at_20.59.29

Screenshot_2019-06-27_at_20.52.54

Environment description

  • Shared runners on gitlab.com