LDAP users getting 'invalid credentials' or 'missing credentials' when using valid credentials

Summary

~20/600 Users cannot sign in to our self-hosted instances with a result of the above error messages They were previously able to do so with the same credentials. The credentials are valid for other services using LDAP and there are several hundred other users authenticating succesfully against the same LDAP server.

The session is set to 60 mins, as I thought there might be a correlation but this seems to have no effect. The workaround is to reset their password to the same password as they are using for LDAP from within the Gitlab admin area, then login via the 'Standard' tab works as expected. I've had a look but can't find any similar issues.

Steps to reproduce

Sign-in via LDAP

Expected behavior

A successful sign-in

Actual behavior

Invalid credentials or missing credentials error

Relevant logs and/or screenshots

What logs would be useful?

Output of checks

Results of GitLab application Check

Checking GitLab Shell ...

GitLab Shell version >= 4.0.0 ? ... OK (4.0.0)
Repo base directory exists?
default... yes
Repo storage directories are symlinks?
default... no
Repo paths owned by git:git?
default... yes
Repo paths access is drwxrws---?
default... yes
hooks directories in repos are links: ... 
8/1 ... ok
12/3 ... ok
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61/200 ... ok
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87/214 ... ok
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63/222 ... ok
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9/250 ... ok
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179/375 ... ok
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16/378 ... ok
46/380 ... ok
196/381 ... ok
134/382 ... ok
17/383 ... ok
65/386 ... ok
78/387 ... ok
187/388 ... ok
220/389 ... repository is empty
157/390 ... ok
228/391 ... ok
48/392 ... ok
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150/394 ... ok
222/395 ... ok
68/396 ... repository is empty
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27/402 ... ok
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106/414 ... ok
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269/422 ... ok
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9/530 ... ok
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15/539 ... ok
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15/544 ... ok
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291/588 ... ok
256/589 ... ok
248/590 ... repository is empty
245/591 ... ok
306/592 ... ok
217/594 ... ok
253/595 ... ok
258/596 ... ok
253/597 ... ok
141/598 ... ok
288/599 ... ok
5/600 ... repository is empty
327/601 ... ok
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199/605 ... ok
15/606 ... ok
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340/726 ... ok
375/728 ... ok
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445/732 ... ok
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373/787 ... repository is empty
373/788 ... ok
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428/816 ... ok
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368/957 ... ok
409/958 ... ok
385/960 ... repository is empty
455/961 ... ok
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351/969 ... ok
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557/971 ... ok
508/972 ... ok
499/973 ... ok
389/974 ... ok
472/975 ... ok
486/976 ... ok
392/977 ... ok
475/978 ... ok
401/979 ... ok
401/980 ... ok
484/981 ... ok
405/982 ... ok
511/983 ... ok
518/984 ... ok
431/985 ... ok
525/986 ... repository is empty
518/987 ... ok
364/988 ... ok
Running /opt/gitlab/embedded/service/gitlab-shell/bin/check
Check GitLab API access: OK
Access to /var/opt/gitlab/.ssh/authorized_keys: OK
Send ping to redis server: OK
gitlab-shell self-check successful

Checking GitLab Shell ... Finished

Checking Sidekiq ...

Running? ... yes
Number of Sidekiq processes ... 1

Checking Sidekiq ... Finished

Checking Reply by email ...

Reply by email is disabled in config/gitlab.yml

Checking Reply by email ... Finished

Checking LDAP ...

Server: ldapmain
LDAP authentication... Anonymous. No `bind_dn` or `password` configured
LDAP users with access to your GitLab server (only showing the first 100 results)

Checking LDAP ... Finished

Checking GitLab ...

Git configured with autocrlf=input? ... yes
Database config exists? ... yes
All migrations up? ... yes
Database contains orphaned GroupMembers? ... no
GitLab config exists? ... yes
GitLab config outdated? ... no
Log directory writable? ... yes
Tmp directory writable? ... yes
Uploads directory setup correctly? ... yes
Init script exists? ... skipped (omnibus-gitlab has no init script)
Init script up-to-date? ... skipped (omnibus-gitlab has no init script)
projects have namespace: ... 
8/1 ... yes
12/3 ... yes
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518/984 ... yes
431/985 ... yes
525/986 ... yes
518/987 ... yes
364/988 ... yes
Redis version >= 2.8.0? ... yes
Ruby version >= 2.1.0 ? ... yes (2.3.1)
Your git bin path is "/opt/gitlab/embedded/bin/git"
Git version >= 2.7.3 ? ... yes (2.7.4)
Active users: 538

Checking GitLab ... Finished

Results of GitLab environment info

System information
System:
Current User:   git
Using RVM:      no
Ruby Version:   2.3.1p112
Gem Version:    2.6.6
Bundler Version:1.13.6
Rake Version:   10.5.0
Sidekiq Version:4.2.1

GitLab information
Version:        8.14.2
Revision:       b9442a5
Directory:      /opt/gitlab/embedded/service/gitlab-rails
DB Adapter:     postgresql
URL:            https://redacted - can provide if necessary
HTTP Clone URL: https://redacted - can provide if necessary/some-group/some-project.git
SSH Clone URL:  git@redacted - can provide if necessary:some-group/some-project.git
Using LDAP:     yes
Using Omniauth: no

GitLab Shell
Version:        4.0.0
Repository storage paths:
- default:      /var/opt/gitlab/git-data/repositories
Hooks:          /opt/gitlab/embedded/service/gitlab-shell/hooks/
Git:            /opt/gitlab/embedded/bin/git

Possible fixes