debug.md 5.54 KB
Newer Older
Stan Hu's avatar
Stan Hu committed
1 2 3 4 5
# Debugging Tips

Sometimes things don't work the way they should. Here are some tips on debugging issues out
in production.

6
## Mail not working
Stan Hu's avatar
Stan Hu committed
7

8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57
A common problem is that mails are not being sent for some reason. Suppose you configured
an SMTP server, but you're not seeing mail delivered. Here's how to check the settings:

1. Run a Rails console:

    ```sh
    sudo gitlab-rails console production
    ```

    or for source installs:

    ```sh
    bundle exec rails console production
    ```

2. Look at the ActionMailer `delivery_method` to make sure it matches what you
   intended. If you configured SMTP, it should say `:smtp`. If you're using
   Sendmail, it should say `:sendmail`:

    ```ruby
    irb(main):001:0> ActionMailer::Base.delivery_method
    => :smtp
    ```

3. If you're using SMTP, check the mail settings:

    ```ruby
    irb(main):002:0> ActionMailer::Base.smtp_settings
    => {:address=>"localhost", :port=>25, :domain=>"localhost.localdomain", :user_name=>nil, :password=>nil, :authentication=>nil, :enable_starttls_auto=>true}```
    ```

    In the example above, the SMTP server is configured for the local machine. If this is intended, you may need to check your local mail
    logs (e.g. `/var/log/mail.log`) for more details.

4.  Send a test message via the console.

    ```ruby
    irb(main):003:0> Notify.test_email('youremail@email.com', 'Hello World', 'This is a test message').deliver_now
    ```

    If you do not receive an e-mail and/or see an error message, then check
    your mail server settings.

## Advanced Issues

For more advanced issues, `gdb` is a must-have tool for debugging issues.

### The GNU Project Debugger (gdb)

To install on Ubuntu/Debian:
Stan Hu's avatar
Stan Hu committed
58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169

```
sudo apt-get install gdb
```

On CentOS:

```
sudo yum install gdb
```

## Common Problems

Many of the tips to diagnose issues below apply to many different situations. We'll use one
concrete example to illustrate what you can do to learn what is going wrong.

### 502 Gateway Timeout after unicorn spins at 100% CPU

This error occurs when the Web server times out (default: 60 s) after not
hearing back from the unicorn worker. If the CPU spins to 100% while this in
progress, there may be something taking longer than it should.

To fix this issue, we first need to figure out what is happening. The
following tips are only recommended if you do NOT mind users being affected by
downtime. Otherwise skip to the next section.

1. Load the problematic URL
1. Run `sudo gdb -p <PID>` to attach to the unicorn process.
1. In the gdb window, type:

    ```
    call (void) rb_backtrace()
    ```

1. This forces the process to generate a Ruby backtrace. Check
   `/var/log/gitlab/unicorn/unicorn_stderr.log` for the backtace. For example, you may see:

    ```ruby
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:33:in `block in start'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:33:in `loop'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:36:in `block (2 levels) in start'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:44:in `sample'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:68:in `sample_objects'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:68:in `each_with_object'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:68:in `each'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:69:in `block in sample_objects'
    from /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/metrics/sampler.rb:69:in `name'
    ```

1. To see the current threads, run:

    ```
    apply all thread bt
    ```

1. Once you're done debugging with `gdb`, be sure to detach from the process and exit:

    ```
    detach
    exit
    ```

Note that if the unicorn process terminates before you are able to run these
commands, gdb will report an error. To buy more time, you can always raise the
Unicorn timeout. For omnibus users, you can edit `/etc/gitlab/gitlab.rb` and
increase it from 60 seconds to 300:

```ruby
unicorn['worker_timeout'] = 300
```

For source installations, edit `config/unicorn.rb`.

[Reconfigure] GitLab for the changes to take effect.

[Reconfigure]: ../restart_gitlab.md#omnibus-gitlab-reconfigure

#### Troubleshooting without affecting other users

The previous section attached to a running unicorn process, and this may have
undesirable effects for users trying to access GitLab during this time. If you
are concerned about affecting others during a production system, you can run a
separate Rails process to debug the issue:

1. Log in to your GitLab account.
1. Copy the URL that is causing problems (e.g. https://gitlab.com/ABC).
1. Obtain the private token for your user (Profile Settings -> Account).
1. Bring up the GitLab Rails console. For omnibus users, run:

    ````
    sudo gitlab-rails console
    ```

1. At the Rails console, run:

    ```ruby
    [1] pry(main)> app.get '<URL FROM STEP 1>/private_token?<TOKEN FROM STEP 2>'
    ```

    For example:

    ```ruby
    [1] pry(main)> app.get 'https://gitlab.com/gitlab-org/gitlab-ce/issues/1?private_token=123456'
    ```

1. In a new window, run `top`. It should show this ruby process using 100% CPU. Write down the PID.
1. Follow step 2 from the previous section on using gdb.

# More information

* [Debugging Stuck Ruby Processes](https://blog.newrelic.com/2013/04/29/debugging-stuck-ruby-processes-what-to-do-before-you-kill-9/)
* [Cheatsheet of using gdb and ruby processes](gdb-stuck-ruby.txt)