Allow to create service desk tickets by phone

Problem to solve

• Allow to create service desk tickets by phone (allow to enter creating mail address via form-field)

Target audience

• Phone supporters

Further details

• User calls supporter
• Supporter opens Ticket
• User should receive notifications for updates

Proposal

• allow to create service desk issues in web ui
• allow to add e mail address to service desk issue during creation

What does success look like, and how can we measure that?

• create new service desk issue, set e-mail per ticket

Links / references