Make renewing your license simple
Problem to solve
Make it easy to find customers.gitlab.com from the /admin/license
page (and from the gitlab.com website).
Further details
Each year, when I need to renew, the process is clunky because I cannot easily find where to login to my "subscription account" as opposed to my "gitlab.com account". Even from my on-premise installation's admin page for the license (/admin/license
) there is no easy way to:
- Get to customers.gitlab.com/plans where there is the "Sign in" button for my "subscription account".
- No easy way to just renew using the current "Default Payment Method" that account already has setup
- No "modern" way to get the license file from the
/admin/license
page - it is very old school (email => save attachment => upload button => file chooser => navigate to file => choose the file => OK)
Proposal
- Add a link to customers.gitlab.com to the
/admin/license
page of an on-premise installation - Add a link to customers.gitlab.com from gitlab.com or about.gitlab.com or both (or make it more obvious because I cannot find it)
- Add a "Renew using default Payment Method" button to the
/admin/license
page
What does success look like, and how can we measure that?
- The “3. Add a "Renew using default Payment Method" button to
/admin/license
page” button installs a renewed license - Users do not need to directly bookmark customers.gitlab.com in order to renew every year
Links / references
Edited by Greg Smethells