Explore visualize user counts in license over time
Problem to solve
Instances don't have a sense for how user counts have changed over time. If they've gone over their license's limit and owe true-up, we don't have a good way of showing why and how this happened.
We also have a hard time doing quarterly and semi-annual renewals, since Maximum Users currently operates on a rolling 12-month basis.
Proposal
- Track seats used for historical and current periods. Store seats used, maximum users for month, and seats over license for each month.
- Present this information in a chart in the License tab.
- Present a horizontal line for the maximum users and the license level for the instance.
- Remove the 3 existing containers here and on the admin dashboard for Users in License, Maximum Users, and Users over License.
Note: mousing over on the chart should display the tooltip month by month.
What does success look like, and how can we measure that?
- Users, max users, and users over license can be tracked month-by-month.
- We no longer have to use the Cohorts page for quarterly and semi-annual true-ups.
Links / references
Customers
https://gitlab.my.salesforce.com/00161000004bZxf
https://gitlab.my.salesforce.com/00161000005cxCt
Edited by Patrick Harlan