Feature Request: Keeping Service Desk Users Email together

Problem to solve:

When responding back and forth via Service Desk, emails coming from the user will sometimes create new issue instead of keeping it in the existing issue. This causes the issues to be separated.

Proposal:

Keep all correspondence together in one issue.

What does success look like, and how can we measure that?

All correspondence in one issue can also help to more accurately report on the actual problems being worked on instead of including multiple issues for the same problem, resulting in more accurate data.