Service Desk Analytics
As a manager, I care most about how my support team performs. The only way to do this is through analytics.
Provide analytics on issues incoming / open / closed.
Ideally we do this for all issues and give Service Desk users the ability to only see that data quickly. This way, we ship two major features at once.
Links / references
(Write the start of the documentation of this feature here, include:
- Why should someone use it; what's the underlying problem.
- What is the solution.
- How does someone use this
During implementation, this can then be copied and used as a starter for the documentation.)
Also see what the most popular reports in ZenDesk are.
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