make service desk text adjustable
Problem to solve
Some users are not able to understand english, so we need to send them an automated response in their language.
A great customer experience starts with the first contact. So the service desk mail could contain links to the FAQ etc.
Intended users
- End user / not in personas
Further details
A great customer experience starts with the first contact. So the service desk mail could contain links to the FAQ etc.
Proposal
Add a automated answer setting per project to set a custom text, e.g. in Settings > General > Service Desk
Permissions and Security
Access to settings
Documentation
Testing
What does success look like, and how can we measure that?
Have a field in settings, answer is customized
What is the type of buyer?
- premium