Revisit #449 (closed) to see if any positive changes have occurred 🎉
Emotional Grading Scale
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🎉Positive: The user’s experience included a pleasant surprise—something they were not expecting to see. The user enjoyed the experience on the screen and could complete the task, effortlessly moving forward without having to stop and reassess their workflow. Emotion(s): Happy, Motivated, Possibly Surprised
😐Neutral: The user’s expectations were met. Each action provided the basic expected response from the UI, so that the user could complete the task and move forward. Emotion(s): Indifferent
😠Negative: The user did not receive the results they were expecting. There may be bugs, roadblocks, or confusion about what to click on that prevents the user from completing the task. Maybe they even needed to find an alternative method to achieve their goal. Emotion(s): Angry, Frustrated, Confused, Annoyed
Grading Rubric
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A (High Quality/Exceeds): Workflow is smooth and painless. Clear path to reach goal. Creates “Wow” moments due to the process being so easy. User would not hesitate to go through the process again.
Frustration: Minimal to none
Task Completion: Successful
Steps to Accomplish Task: Minimal
B (Meets Expectations) Workflow meets expectations but does not exceed user needs. User is able to reach the goal and complete the task. Less likely to abandon.
Frustration: Low
Task Completion: Successful
Steps to Complete Task: Minimal
C (Average) Workflow needs improvement, but user can still finish completing the task. It usually takes longer to complete the task than it should. User may abandon the process or try again later.
Frustration: Medium
Task Completion: Successful but with unnecessary steps
Steps to Complete Task: Average complexity
D (Presentable) Workflow has clear issues and should have not gone into production without more thought and testing. User may or may not be able to complete the task. High risk of abandonment.
Frustration: High
Task Completion: Unlikely, but there may be a chance that there is completion
Steps to Complete Task: Excessive
F (Poor) Workflow leaves user confused and with no direction of where to go next. Can sometimes cause the user to go around in circles or reach a dead end. Very high risk of abandonment, and user will most likely seek other methods to complete the task.
I navigate to the epic my team has been working on
🎉 I see all the issues that comprise this epic, along with the sidebar metadata
2. Creating a new issue (no change)
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I need to create a new issue in this epic, so I navigate to the + button on the Issues widget
😠 I don't have an existing issue; I want to create a brand new one
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I'll use the + button on the nav. I've created new issues that way before
😠 I can't create an issue from here either
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I guess I'll try via the side nav
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More clicks to get where I need to be
😠
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Hooray! I was finally able to create a brand new issue
😐 This form is pretty standard; nothing unexpected
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I clicked save, and can now see my newly created issue
😐 This is the content I expected to see
3. Attaching issue to epic (New!)
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Now I need to attach this issue to my epic. I look at the sidebar where I can edit all the metadata. I see Edit next to every component includingEpic
🎉 Happy! This Edit button is new. I can paste in the exact epic URL, or search by epic title. After clicking my epic, I can see the epic name in the sidebar, as well as in the issue system note
Alternatively (no change):
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I find my epic again, and use Add issue button to paste in my issue URL
😐 I was expecting this, although it's still not an ideal experience
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There's my new issue, right at the top!
😐 I was expecting this
3. Reordering issues
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This issue needs more thought, UX, and dev input. I should move it down. In fact, I'd like to reorder all these items
🎉 I love that I can order them in whatever way I want. In this case, I have the closed items at the bottom, and the others ordered by importance
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I have an issue that should actually be moved into one of these existing epics, but I can't seem to do it on this page. The only way is to go into that epic or issue, and switch it there
😐 Why can't I add issues into epics (or add an epic to another epic) directly here on the tree? That would be really useful for organization
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😐 I'm not clear on these icons. If I had trouble differentiating between these colors, I wouldn't have any idea which are open or which are closed
4. Establishing a hierarchy & dependencies (New!)
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This issue is dependent on another issue within the epic, so I'd like that to be known. I'll click on that issue to go to the detail page. I don't see a Dependency or blocking issues option, so I'll just use Related issues
😠 Related issues is a nice feature, but it doesn't really solve for blocking issues. Also- the same pattern with pasting in the URL. I'd need to go searching for my issues in a separate tab
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I realize my current epic should actually belong to an epic. I don't see a way to add a parent epic from this page. There's no Edit button on the ancestors section
😠 Why can't I add a parent from the sidebar, the same way I can add an issue to an epic?
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I create a new epic and try to add my existing epic to it as a child. I'm met with this error message
😠 I have no clue what I did wrong. This is the correct URL. Why isn't this working? The error message is vague and unhelpful
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I go back to my epic to see the current structure of my epic. I can now expand to see all the epics and issues related to my current epic!
🎉 Previously I had to click on each one individually, so this is super helpful. Now I can see how many items are closed, and who is working on which piece
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I look at the top of the tree to see the counter of how many issues and epics that are linked to this current epic
😐 Confused. That number isn't accurate. And it changes when I expand the items 😕
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I had to navigate away from the page, and now that I'm back all the the expanded tree items have been collapsed again. To see the full hierarchy I need to expand them one by one.
😠 It's a little frustrating that they keep auto collapsing whenever I leave or refresh the page.