UX Scorecard - Secure FY21-Q2 - managing licenses (responsibility)

Managing licenses

Those who may be adding licenses via commit:

JTBD: When new licenses are added to a project I want to be aware so I can commit work that is compliant with my organization's rules.

Rating: D (Presentable) Workflow has clear issues and user may or may not be able to complete the task. High risk of abandonment.

User Actions	Rating	UI
1. User initiates a commit and merge request. When reviewing the MR, the widget displays a license detected section.	Positive: The section is noticeable and is displayed next to the merge button, which helps bring it prominence.
2. User expands license section and views listed items.	Negative: It’s unclear how the listed items are categorized: X or • do not signal a clear meaning.
3. User selects a list item link.	Negative: This information in the modal does give additional information about the license, but does not clarify what implications are and/or if the license is in compliance with the organization.

View video walkthrough

Checklist

• 1. Document the current experience of the JTBD, as if you are the user. Capture the screens and jot down observations. Also, apply the following Emotional Grading Scale to document how a user likely feels at each step of the workflow. Add this documentation to the epic's description.
• 2. Use the Grading Rubric below to provide an overall measurement that becomes the Benchmark Score for the experience, and add it to the epic's description.
• 3. Once you’re clear about the user’s path, create a clickthrough video that walks through the experience and includes narration of the Emotional Grading Scale and Benchmark Score.
• 4. Post your video to the GitLab Unfiltered YouTube channel, and link to it from the epic's description.
• 5. If your JTBD spans more than one stage group, that’s great! Review your JTBD with a designer from that stage group for accuracy.
• 6. Create an issue to revisit the same JTBD the following quarter to see if we have made improvements. We will use the grades to monitor progress toward improving the overall quality of our user experience.