Additional STAR questions for designers
I love STAR questions because they tell me so much about a candidate. I can evaluate their communication skills, their soft skills, as well as their personality and how they approach things outside of their comfort zone. The specificity of the answer alone can tell me if the answer is real and honest or vague and possibly made up. I believe we only have one STAR question for designers to choose from in the scorecard in Greenhouse.
Give me an example of a time when you were able to communicate successfully with another person, even when that individual may not have personally liked you?
I think it is a good question because good communication is fundamental to designers doing their job well. But sometimes, through the interview, or maybe through case studies on a website, I already notice that the candidate has good communicational skills. In that case, I might want to ask a different STAR question.
I also think the question is oddly specific, especially the 'may not have personally liked you' part, so I usually add 'or maybe they disagreed with you on something'.
I was thinking about other STAR questions we could be asking designers and wanted to start a discussion with a few ideas. Maybe we can pick a few additional questions to add to the Greenhouse scorecard. I'd love to hear your thoughts on this.
Can you tell me about a time when your design didn't produce the expected outcome and what did you do about it?
Could give insight into: how research/feedback affects their work, how they reacted to being wrong (are they humble, do they take it personally?), their design process (how did they learn it doesn't work in the first place), do they learn from mistakes and adapt?
Give me an example of a time when you couldn't design and ship a solution that was the best for the user and how you handled it.
Could give insight into: are they ok with taking compromises and where do they draw the line, what was it that deferred them from shipping the optimal solution (was it technical or business limitations or was it because of internal politics, lack of communication etc.) How did they react to the situation, did they give in or challenge it?
Give an example of a time you had to collaborate with a team member or project stakeholder who disagreed with your vision, proposals, or process.
Could give insight into: Opinions often clash, how do they react when they do? Do they try to persuade the other person? Do they give thought to the possibility that other's people's ideas could be better (humility)? Are they capable of adapting to someone else's vision and building on top of it, making it better or do they react negatively to such situations (collaboration)?
Tell me about a time when you learned something unexpected from user research, and how that affected your design?
Could give insight into: do they practice evidence-based design? How do they collaborate with UX research?