Secure experience baselines: managing licenses
Those who may be adding licenses via commit:
JTBD: When I add a license to a project, I want to know if it requires action, or is blacklisted/approved by my company, so that I can comply with the rules set by my company.
For those accountable for compliance:
JTBD: When a new license has been added to a project, I want to be made aware, so that I can take action to approve or blacklist it according to my company's rules.
- 1. Document the current experience of the JTBD, as if you are the user. Capture the screens and jot down observations. Also, apply the following Emotional Grading Scale to document how a user likely feels at each step of the workflow. Add this documentation to the epic's description.
- 2. Use the Grading Rubric below to provide an overall measurement that becomes the Benchmark Score for the experience, and add it to the epic's description.
- 3. Once you’re clear about the user’s path, create a clickthrough video that walks through the experience and includes narration of the Emotional Grading Scale and Benchmark Score.
- 4. Post your video to the GitLab Unfiltered YouTube channel, and link to it from the epic's description.
- 5. If your JTBD spans more than one stage group, that’s great! Review your JTBD with a designer from that stage group for accuracy.
- 6. Create an issue to revisit the same JTBD the following quarter to see if we have made improvements. We will use the grades to monitor progress toward improving the overall quality of our user experience.