⚠ ️ Pilot: Consider User-centric categories for Secure
Outcome:
Problem:
Planning and creating strategies to improve the user experience is difficult due to how we as an organization classify our categories today.
Background
Our category maturity model is designed to compare our offerings against what is offered by competitors for a certain category and stage group.
These categories don't always align with the experiences we are benchmarking, testing and creating, leaving a gap between how the UX department plans and strategizes and how the rest of the org plans and strategizes.
Example:
SAST a testing tool for detecting vulnerabilities exists as a job inside a pipeline. This category slated to be lovable by Q1 for Secure.
Lovable by our definition means: Provides an elevated user experience that customers love.
There is a disconnect between designing the experience of testing and scanning a commit and how well SAST preforms and is supported as an individual tool.
Current categories: https://about.gitlab.com/stages-devops-lifecycle/secure/
Category maturity plan: https://about.gitlab.com/direction/maturity/
Solution
How might we categorize experiences, features, and tools -within a stage group- that is inclusive to both today's maturity model and the benchmarking efforts of the UX department?