Review Product Design KPIs
Conduct a review of the Product Design-related UX KPIs and determine if they are the best indicators for us to track in FY25.
Proposal
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Total open SUS-impacting issues by severity: #2474
- We're removing the total open SUS-impacting issues by severity KPI in favor of a new KPI to monitor only UX bugs by severity and their open/close rates. We don't feel the SUS-impacting measuring has been helpful and would prefer to focus on experience baselines (seen below as a new PI). However, we still need to track bugs and will continue to do so.
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Average research projects per Product Designer: No follow up issue needed
- No change to existing PI. This will now be owned by Product Design instead of Research.
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Product Design MR review volume: #2478
- We will update the way we measure this PI from the total number of UX MR reviews per month to the total number of UX MR reviews per Product Designer in order to more fairly judge health of the indicator as the number of PDs in the department changes over time.
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UX Team Member Retention: No follow up issue needed
- No change
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UX Average Age of Open Positions: No follow up issue needed
- No change
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Pajamas component migrations: #2495 (closed)
- We will change this PI to focus on adoption by groups using the Pajamas Adoption Scanner. This will allow product designers to assess their areas individually for adoption.
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UX Department Discretionary Bonus Rate: No follow up issue needed
- No change
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UX debt: #2497 (closed)
- Rename
UX Debt
KI to better describe the issues that it encompasses
- Rename
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Open UX Debt Age: #2497 (closed)
- This PI will be renamed to align with the renaming of the UX Debt PI
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Product Designer Gearing Ratio: https://gitlab.com/gitlab-org/gitlab-design/-/issues/2496
- We will audit the way this PI is measured to ensure it aligns with how the company is now measuring gearing ratios.
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UX Department Promotion Rate: No follow up issue needed
- No change
- Add UX Scorecard measurement: #2498
- We will create a new PI to measure the number of total categories with and without baseline experience scores from formative evaluation UX Scorecards of a main JTBD.
- Add UX Scorecard score measurement: #2498
- We will create this supplemental PI to target at least a
B
score for allcategories
.
- We will create this supplemental PI to target at least a
List of migrated charts in Tableau.
Edited by Taurie Davis