Category Maturity of Subgroups 2021-01

Research issue: https://gitlab.com/gitlab-org/ux-research/-/issues/992
Previous score and scorecard: 2.0833 average = F https://gitlab.com/gitlab-org/gitlab-design/-/issues/1331
UPDATED SCORE: 4.08
Read about how this was calculated
Walkthrough: {{add link to YouTube video or walkthrough document}}
Recommendations: {{add link to your recommendation issue/s}}

Category Maturity Scorecard Checklist

Review the Category Maturity Scorecard handbook page and follow the process as described. Reach out to the UX Researcher for your stage if you have questions.
Document the results of each JTBD scenario using this template
Add links for each participants' session recordings. Consider downloading the session videos from Zoom, and uploading them to the shared Google UX Research folder in the appropriate section/stage/project folder.
If the participant has not granted permission to share the recording publicly, ensure the sharing settings are set to GitLab-only.
If needed, create a recommendation issue for these sessions.

#	GitLab User	Scenario 1	Scenario 2	Scenario 3	Scenario 4	Scenario 5	Scenario 6	Score Averages
P1	✅	5-5	5-5	1-1	5-5	1-1	4-5	3.58
P2	✅	5-5	5-5	5-5	5-5	5-5	5-5	5
P3	✅	5-5	5-5	5-5	5-5	4-4	2-4	4.5
P4	✖️	4-5	5-4	3-5	5-5	3-4	2-1	3.83
P5	✖️	4-5	5-5	5-5	1-X(confusion)	✖️	1-1	3.42
P6	✖️	5-4	5-3	5-5	5-5	5-5	3-4	4.17
P7	✖️	5-5	5-4	5-3	5-5	2-1	4-2	3.83
		=	=	=	=	=	=	---
CMS:	4.08	4.8	4.9	4.14	4.71	2.86	3.07

When I want to organize my resources, I need to be able to create groupings that represent my organization so I can manage permissions effectively.
When I want to manage a group's membership, I need to have granular access controls for the group members, so I can ensure strict compliance and security protocol enforcement.
When I want to grant access to resources, I need to be able to give users and groups of users the proper access so that I can enable them to do their work while keeping my intellectual property secure.

Prompt - Please add 3 users to the Application Database Services group.
Average UMUX Lite score for capabilities - {{score}}
Average UMUX Lite score for ease of use - {{score}}
How many participants were successful at the task - {{number of successful participants/out of total participants}}
How many participants failed the task - {{number of participants who failed/out of total participants}}
Total number of errors each participant encountered while attempting to complete the task/scenario - {{number of errors}}

Prompt - Please share the Application Database Services group to Project Core and Project Zeta.
Average UMUX Lite score for capabilities - {{score}}
Average UMUX Lite score for ease of use - {{score}}
How many participants were successful at the task - {{number of successful participants/out of total participants}}
How many participants failed the task - {{number of participants who failed/out of total participants}}
Total number of errors each participant encountered while attempting to complete the task/scenario - {{number of errors}}

Prompt - Create a new top level group for the Product Managers to track their team’s work. Within this new group, create an epic called Increase Revenue.
Average UMUX Lite score for capabilities - {{score}}
Average UMUX Lite score for ease of use - {{score}}
How many participants were successful at the task - {{number of successful participants/out of total participants}}
How many participants failed the task - {{number of participants who failed/out of total participants}}
Total number of errors each participant encountered while attempting to complete the task/scenario - {{number of errors}}

Prompt - Setup permissions such that Members of Business Process Management can associate their Issues and Epics to the Increase Revenue Epic in the Product Managers Group.
Average UMUX Lite score for capabilities - {{score}}
Average UMUX Lite score for ease of use - {{score}}
How many participants were successful at the task - {{number of successful participants/out of total participants}}
How many participants failed the task - {{number of participants who failed/out of total participants}}
Total number of errors each participant encountered while attempting to complete the task/scenario - {{number of errors}}

Prompt - Create a user that can assign issues from Project Blank to the epic in Digital Transformation Environment group.
Average UMUX Lite score for capabilities - {{score}}
Average UMUX Lite score for ease of use - {{score}}
How many participants were successful at the task - {{number of successful participants/out of total participants}}
How many participants failed the task - {{number of participants who failed/out of total participants}}
Total number of errors each participant encountered while attempting to complete the task/scenario - {{number of errors}}

senior software engineer
Top 3 tasks/responsibilities
- system and application monitoring
- builds monitoring
- QA assistance
Previous/current GitLab usage: ~3yrs
Interview

CTO
Top 3 tasks/responsibilities
- Fill backlog for devs
- Planning and designing product
- talking to customers to get feedback
Previous/current GitLab usage: 1.5yr
Interview

Senior devops engineer
Top 3 tasks/responsibilities:
- version control
- running pipelines / writing pipeline code
- kubernetes integration
Previous/current GitLab usage: 5yrs
Interview

IT Support engineer
Top 3 tasks/responsibilities:
- support end user (trouble shooting hardware/software)
- manage and monitor help desk
- troubleshooting authentication issues
Previous/current GitLab usage: zero
Interview

senior dev ops engineer
Top 3 tasks/responsibilities
- manage jenkins instances
- build teraform code
- manage teraform code
Previous/current GitLab usage: ~5yrs
Interview

Infrastructure engineer
Top 3 tasks/responsibilities
- Building and managing infrastructure for dev teams
- monitoring servers
- assisting users with issues
Previous/current GitLab usage: very little/not often.
Interview

Edited Jan 14, 2021 by Daniel Mora