Quick actions to interact with a zoom call on an issue
Problem to solve
Synchronous collaboration is a critical part of any fire-fight. We are streamlining the number of steps it takes to spin up a conference bridge and engage all required parties by embedding this functionality, using Zoom, directly in an issue. Starting a zoom call from an issue should be as easy as it is in Slack using a slash command so we are going to build a quick action that does exactly that so that users can stay focused on the issue at hand while pulling in teammates to problem solve.
This work contributes to the Incident Management Vision
Create quick actions that allow users to interact with zoom calls on an issue directly. There should be a quick action to...
- Start a zoom call and link it to the issue at the same time
- Link an already running zoom call to an issue
- Remove a zoom call from the issue
Right now, users can include a zoom link in the description of an issue and it resolves a button at the top. In the future, we will want users to use the quick actions instead of pasting directly in the description so that they can remove it with a quick action.
User starts a call directly from the issue
User types in
/zoom in an Issue's comments and clicks the "Comment" button. The Zoom call starts, and the pinned embed for Zoom calls is added under the issue description.
User adds an existing zoom call to the issue
User pastes an existing Zoom URL into a comment. After the user clicks the "Comment" button, the pinned Zoom embed is added under the issue description and the comment resolves. A system note appears letting the user know that a zoom call has been added to the issue by the user who executed the command.
When the Zoom call status is no longer "ongoing," the pinned embed button from either steps 1 or 2 is removed from the issue.
Permissions and Security
What does success look like, and how can we measure that?
- Number of times the action is used by a unique user to track adoption
- Number of times the action is used overall, segmented by company (to see who is using Zoom), and user to understand retention