During the year before this license started, this GitLab installation...

Hello,

I renewed my subscription. I've tried to upload my .license file but I've got this error message:

"During the year before this license started, this GitLab installation had 13 active users, exceeding this license's limit of 12 by 1 user. Please upload a license for at least 13 users or contact sales at renewals@gitlab.com"

We have 10 active users. But i've got this error message. Can you help me with this issue?

We dont have 13 active users now but i have to purchase for 13 users? I purchased already for 12 users.