JIRA GitLAB servive template not working.

@regisF I am using the JIRA cloud version and GitLab CE 8.14.3. I am trying to integrate the GitLab and JIRA by using the JIRA service template. I configured the template like the below image.

Also, this is my JIRA transition ID details

I tried to close the JIRA project issue by using the triggering word. But after accept the merge request that the JIRA issue was not closed.

My JIRA issue is

But I can able to close the GitLab issue by using the same procedure (closes #2 (closed))

My JIRA side configurations are in the proper manner. I created the support ticket in Gitlab for this issues even though I can`t able to integrate the JIRA Gitlab. At our JIRA instances, we have the access-jira group with the required permission. I hope that is enough for the JIRA side.

Where did I the mistake? Is this template works at the JIRA cloud version? if yes means how?