Onboarding for Andrei Stoicescu

Welcome to the Fulfillment team! 🎉 🎉 🎉

This issue is meant to guide you over the first few days in the role. Please reach out to @jameslopez or @chris_baus if you need any help during your onboarding (and afterwards).

New team member [to be done from the 1st day you join the team]

New team member

1. Slack - Make sure you join #g_fulfilment, #s_growth_daily, #fulfillment-social, #g_fulfillment_status, #frontend, #development, #company_announcements, #eng-week-in-review, #s_growth, #s_growth_engineering
2. 👋 Your onboarding buddy will be Onboarding buddy. Please reach out for help installing the apps or for anything technical
3. 💻 Download and install Customer/License applications
4. 🛠 Read about how we work in growth/be-fulfillment
5. 📚 Read about the portal integrations, subscriptions, and licensing FAQ.
6. 📚 Read the development documentation for the customers app
7. Meetings: Check the Fulfillment calendar. There's a weekly social with PMs and other counterparts (we chat about random things and how are things outside of GitLab). The rest are 1:1s, Growth updates, and similar.
8. Create an access request to Zuora and customers staging/prod - see an example
9. ☕ Have some coffee chats with the rest of the team members!
10. Add yourself as a reviewer for customers and license apps - See an example.
11. Setup call with Onboarding buddy to discuss key points about Customer/License application.
12. Ready to pick something to work on? During your first weeks, you can pick anything that is a low-hanging fruit from the board. Make sure you assign yourself to the issue, apply the right workflow labels and the current milestone. Ping your onboarding buddy or your manager for any help.

Manager

1. Add team member to the Fulfillment calendar
2. Add team member to the retrospective (update membership and config file)
3. Add team member to the daily Geekbot updates
4. Set up 1:1s with the new team member
5. Update team page with the right team and manager - here
6. Request a manager update in BambooHR
7. Add team member to gitlab-org/growth/fulfillment, gitlab-org/growth/fulfillment-fe and gitlab-org/growth/engineers

Onboarding buddy

1. Setup initial Zoom call within first week for coffee chat
2. Provide help as an admin to get Zuora setup during Installation
3. Key points to discuss in follow up
   1. Customer and License application Database & Integration (orders, customers, etc)
   2. Use of License application
   3. Zuora Subscriptions & Callbacks
   4. Amendment Service
   5. Salesforce use and its integration with application
   6. True up, Renewals & Discounts
   7. CI minutes & Extra CI minutes workflow
   8. Unleash & Deployment process

Installation

Click here for Installation Steps